Knowledge base for visitors

Find some answers to book, change a booking, contact your host or more...

General topics

Search and book I need help to organize a personalized multi-steps wine trip How do I find the Winalist experience that fits me? I have a question regarding a host or experience Can I book multiple experiences at the same time? I cannot confirm my reservation What is the reservation request? How long does a host have to accept or refuse my reservation request? I want to book a complete tailor-made stay, can you help me? I have a special request, how do I submit it? I have a pet, will it be accepted? Is the creation of an account mandatory to book an experience? Are there any additional costs to be expected?

Your reservations I did not receive my confirmation email What documents should I present to the host on D-Day? Can I modify my reservation once it is confirmed? Can I add or invite additional people to my reservation once it has been confirmed? How long in advance can I book an experience? How long before an experience can I book? I have questions for my host, can I contact him before booking? How long before the experience should I show up? May I cancel my reservation ? What are the cancellation conditions on Winalist? In case of bad weather, is it possible to postpone my experience? How do I view my booking history?

Payments, pricing and refunds What payment methods are accepted on Winalist? When will I be charged for my reservation? If a reservation is canceled by a host, how is the refund? How soon will I receive a refund for my reservation? Can I pay in the currency of my choice? I need an invoice What are the conditions to be reimbursed? Am I charged as part of a reservation request before I even receive the response?

Gift card How to buy Winalist gift cards? Why offer a Winalist Gift Card? Can I choose the amount of the gift card? I want to offer an original gift, what about Winalist experiences? How long time before I receive the gift card? How long is the gift card valid for? Is gift card usable in several times? Is it valid on all wine tourism experiences of the website? Is it refundable or exchangeable? What if I want to offer an experience in particular? I would like to offer it as a business gift, is it possible? I lost the gift card I was offered… Can I order bulk gift cards?

Experience Reviews How to leave an opinion on an experience? What is the use of leaving an opinion on an experience? Can I change my review after posting it? Can I find my old notices left in my account? I saw that the host answered me, can I answer him back?

Reservation for groups Do you manage group requests? Do you offer special rates for groups? How many people do you think you should be dealing with as a group? Do you manage corporate events (works councils, team-building, etc.)? Is it possible that you take care of transport and accommodation?

Hosts

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