Question 1

I need help to organize a personalized multi-steps wine trip

Accepted Answer

Through one or more wine regions, Winalist organizes your personalized stay and takes care of reserving, for you, the most beautiful hotels, the best restaurants and the wine tourism experiences that complete this dream getaway. Contact us and let one of our staff organize the perfect personalized stay for you.

Question 2

How do I find the Winalist experience that fits me?

Accepted Answer

Simply filter your search with your requests in the search bar of Winalist. Then, the system will suggest you the experiences that are most likely to meet your expectations. For more in-depth requests, you can read the experience description and refine your selection.

Question 3

I have a question regarding a host or experience

Accepted Answer

On each of the experience pages, you will find a “Practical information” section at the bottom of the page. It contains all the details on the hours of the experience, the services, the presence of a car park, etc.We make sure that hosts add as much information as possible to help you book easily.If however the answer to your question is not available, then you can contact the host during the booking or reservation request process.

Question 4

Can I book multiple experiences at the same time?

Accepted Answer

Unfortunately, it is currently impossible to book several experiences at the same time.  You will therefore need to book your first experience and then go to the next page to repeat the operation.

Question 5

I cannot confirm my reservation

Accepted Answer

In the event of a problem, we invite you to start your reservation again. If after several attempts, you still encounter difficulties, you could be one of the few cases below:  Case 1: You are using Internet Explorer.  We strongly recommend changing your browser and going to the site with Chrome or Safari (Internet Explorer is no longer updated since 2016 - RIP).  Case n ° 2: Your card is declined.  Try another card and if the problem persists, unfortunately, you will have to contact your banker.  Case 3: Your basket has expired.  You may have spent more than 10 minutes before validating the payment. In this case, you should have seen the message “ Your basket is expired ”. Please try the reservation again. If the problem persists anyway, contact us via the contact page or online chat.

Question 6

What is the reservation request?

Accepted Answer

Some of our guests prefer to approve a reservation before it is final. In particular for organizational reasons and in order to receive you at best. Reservation requests are indicated as such on the experience sheets. Choose the time slot for your experience then click on "booking request".

Question 7

How long does a host have to accept or refuse my reservation request?

Accepted Answer

The host has up to 7 days to respond to your reservation request or up to 2 hours before the reservation date if it occurs before.  In most cases, hosts respond quickly.  A notification of the average response time of the host is also available on each host profile.  If your request is accepted, your reservation is automatically confirmed and your means of payment debited (except Alipay, WechatPay where payment is made in advance).  Conversely, if your request is rejected by the host, the authorization on your payment method will be lifted and you will not be debited with the amount of the reservation (except Alipay WechatPay or you will be reimbursed when the payment is refused. request).  You can then do another experience search and a new reservation.

Question 8

I want to book a complete tailor-made stay, can you help me?

Accepted Answer

Winalist has a tailor -made travel service. We can organize any type of trip, travel and accommodation included. Contact us .

Question 9

I have a special request, how do I submit it?

Accepted Answer

If your request concerns a particular experience, you can, when booking, leave a message to your host (this step is optional). If your request concerns Winalist in general, do not hesitate to contact us via our contact page.

Question 10

I have a pet, will it be accepted?

Accepted Answer

In the majority of cases, pets are not accepted during the experiences. This does not apply to service animals (see question “ I have a guide dog, can I take it with me during the experience? ”). If in doubt, do not hesitate to contact the host of the chosen experience.

Question 11

Is the creation of an account mandatory to book an experience?

Accepted Answer

The creation of a Winalist customer account is compulsory so that you can receive by email all information relating to the reservation of your experience (order confirmation, information concerning your activity, etc.).

Question 12

Are there any additional costs to be expected?

Accepted Answer

No additional costs are expected on site, everything is indicated when booking your experience. However, when booking the latter, you will be able to choose options (tasting of an additional cuvée, food and wine pairing, etc.), these will also be payable on our site.  You can buy products offered by the host on site. These are not included in the price of the experience.

Help regarding: Search and book