Question 1

What payment methods are accepted on Winalist?

Accepted Answer

All payment cards are accepted on Winalist: Mastercard, Visa, American Express. ApplePay, WeChat Pay and AliPay are also offered as payment methods.

Question 2

When will I be charged for my reservation?

Accepted Answer

In the case of an instant booking, it takes 3 to 4 days (it also depends on your bank) before seeing the amount debited from your account. In the case of a reservation request, the credit card will only be debited upon confirmation of the availability of the experience by the host (see question " Am I debited as part of a reservation request before even to have received the answer? ”).

Question 3

If a reservation is canceled by a host, how is the refund?

Accepted Answer

If the cancellation is made by the host and for whatever reason, you will be reimbursed the full price of the experience.

Question 4

How soon will I receive a refund for my reservation?

Accepted Answer

As an indication, the reimbursement will be effective within 4 to 5 working days. This remains an indication, the number of days may change depending on your bank. We remain available on the chat or on the contact page to answer your questions about refunds.

Question 5

Can I pay in the currency of my choice?

Accepted Answer

Payment on Winalist is made today in Euro (€).  You can however change the currency in which you view the prices of the experiences on Winalist. Payment will be made in the original currency (in euros (€))  However, we accept all types of bank cards, local or foreign, as long as they appear in our list of accepted bank cards (see question "what payment methods are accepted on Winalist?")

Question 6

I need an invoice

Accepted Answer

As a reseller, we cannot provide you with an invoice but we can send you a payment certificate. For this, please contact us via the contact page .

Question 7

What are the conditions to be reimbursed?

Accepted Answer

The reimbursement conditions depend on the cancellation conditions established by the Winalist hosts. Please refer to our "Cancellation and refund conditions" section as well as the cancellation conditions established on the experience sheet of your choice.

Question 8

Am I charged as part of a reservation request before I even receive the response?

Accepted Answer

No, the credit card will only be debited upon confirmation of the availability of the experience by the host. As long as the availability is not confirmed, the means of payment will not be taken. However, some banks temporarily block the amount of the future withdrawn amount which will only be debited when (and if) the reservation is confirmed.

Help regarding: Payments, pricing and refunds