Help regarding: Payments, pricing and refunds
What payment methods are accepted on Winalist?
All payment cards are accepted on Winalist: Mastercard, Visa, American Express. ApplePay, WeChat...
When will I be charged for my reservation?
In the case of an instant booking, it takes 3 to 4 days (it also depends on your bank) before see...
If a reservation is canceled by a host, how is the refund?
If the cancellation is made by the host and for whatever reason, you will be reimbursed the full...
How soon will I receive a refund for my reservation?
As an indication, the reimbursement will be effective within 4 to 5 working days. This remains a...
Can I pay in the currency of my choice?
Payment on Winalist is made today in Euro (€). You can however change the currency in which y...
I need an invoice
As a reseller, we cannot provide you with an invoice but we can send you a payment certificate. F...
What are the conditions to be reimbursed?
The reimbursement conditions depend on the cancellation conditions established by the Winalist h...
Am I charged as part of a reservation request before I even receive the response?
No, the credit card will only be debited upon confirmation of the availability of the experience...
Still have questions? 🤔
You can contact or support team by chat. If no one is available, we'll bring you an answer as soon as possible.