Help regarding: Payments, pricing and refunds
What payment methods are accepted on Winalist?
All payment cards are accepted on Winalist: Mastercard, Visa, American Express. ApplePay, WeChat...
When will I be charged for my reservation?
In the case of an instant booking, it takes 3 to 4 days (it also depends on your bank) before see...
If a reservation is canceled by a host, how is the refund?
If the cancellation is made by the host and for whatever reason, you will be reimbursed the full...
How soon will I receive a refund for my reservation?
As an indication, the reimbursement will be effective within 4 to 5 working days. This remains a...
Can I pay in the currency of my choice?
Payment on Winalist is made today in Euro (€). You can however change the currency in which y...
I need an invoice
As a reseller, we cannot provide you with an invoice but we can send you a payment certificate. F...
What are the conditions to be reimbursed?
The reimbursement conditions depend on the cancellation conditions established by the Winalist h...
Am I charged as part of a reservation request before I even receive the response?
No, the credit card will only be debited upon confirmation of the availability of the experience...
Still have questions?
You can contact or support team by chat. If no one is available, we'll bring you an answer as soon as possible.