Help regarding: Your reservations

I did not receive my confirmation email

The confirmation emails is sent automatically. Check your spam folder. If you still don't ha...

What documents should I present to the host on D-Day?

The day of your experience, you just need to present your booking confirmation, printed or on yo...

Can I modify my reservation once it is confirmed?

You may obviously wish to change your mind or program and wish to modify your reservation. Sever...

Can I add or invite additional people to my reservation once it has been confirmed?

Once your reservation is confirmed, it is not possible to invite additional people to an experie...

How long in advance can I book an experience?

It depends on how long the Winalist host has filled in their availability calendar. Most of the ...

How long before an experience can I book?

It depends on the closing date and time before the start of the experience accepted by the host....

I have questions for my host, can I contact him before booking?

When a confirmation request is necessary, you can chat with your host and send him a message. W...

How long before the experience should I show up?

We advise you to arrive 15 minutes before the experience so that it can start at the scheduled t...

May I cancel my reservation ?

Yes, it is possible to cancel a confirmed reservation at any time, subject to the cancellation c...

What are the cancellation conditions on Winalist?

Cancellation conditions are defined by the host. The latter has the choice between flexible cance...

In case of bad weather, is it possible to postpone my experience?

If the weather is likely to affect your safety, before or during the experience, the professional...

How do I view my booking history?

To consult your past reservations, go to your account, at the top right of the Winalist site. Cl...

Still have questions? 🤔

You can contact or support team by chat. If no one is available, we'll bring you an answer as soon as possible.

Chat with us