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Back to questionsI cannot confirm my reservation
In the event of a problem, we invite you to start your reservation again. If after several attempts, you still encounter difficulties, you could be one of the few cases below:
Case 1: You are using Internet Explorer.
We strongly recommend changing your browser and going to the site with Chrome or Safari (Internet Explorer is no longer updated since 2016 - RIP).
Case n ° 2: Your card is declined.
Try another card and if the problem persists, unfortunately, you will have to contact your banker.
Case 3: Your basket has expired.
You may have spent more than 10 minutes before validating the payment. In this case, you should have seen the message “ Your basket is expired ”. Please try the reservation again. If the problem persists anyway, contact us via the contact page or online chat.
Still have questions?
You can contact or support team by chat. If no one is available, we'll bring you an answer as soon as possible.