Answering your questions

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Our team is here to answer all your questions. Some of them were already asked so we wanted to share them with you.

Our knowledge base

Visitors

Find some answers to book, change a booking, contact your host or more...

Hosts

Get some help to publish your experience, manage your schedule,...

Partners

All the information you need to start working with Winalist

General topics

About Winalist What does Winalist offer? Where are the experiences offered by Winalist? How does Winalist work ? How to contact us ?
Your account How do I create an account? Unable to connect to my account I've lost my password I wish to delete my account I have 2 accounts with 2 different email addresses, can I combine them?
Security What if I don't feel safe during an experience? What happens if I get injured during an experience? Is the payment secured ? How do I report a host? How do I report a problem?
Accessibility I am a person with reduced mobility, can I participate in the experiences on Winalist? I have a guide dog, can I take it with me during the experience? My assistance dog was refused during the experiment, what should I do?

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