Help regarding: Security

Back to questions

How do I report a problem?

If a problem arose during an experience, we invite you to report it by visiting our contact page and providing us with the following information:

  • Last name
  • First name
  • Reservation number
  • Explanation of the situation

Still have questions? 🤔

You can contact or support team by chat. If no one is available, we'll bring you an answer as soon as possible.

Chat with us

Join our newsletter!

Each month, receive our free travel guides and tips for your next wine trip. Oh, and special offers too!