Visitors refund policyLast update: 23/03/2022
These Terms and Conditions govern Winalist's Visitor Refund Policy (“Visitor Refund Policy”) and the Host's obligations associated with the Visitor Refund Policy. The Visitor Refund Policy applies in addition to the Winalist Terms of Service (“Winalist Terms”). The Visitor Refund Policy is available to Visitors who book and pay for Accommodation on the Winalist Platform and encounter an Experience Issue (as defined below). The Visitor's rights under this Visitor Refund Policy supersede the Host's cancellation policy.
All capitalized words have the meaning given to them in the Winalist Terms or Payments Terms unless otherwise defined in this Visitor Refund Policy.
By using the Winalist Platform as a Host or Visitor, you indicate that you have read and understood, and agree to be bound by this Visitor Refund Policy.
1. Experience Problem
An "Experience Problem" means one of the following:
(a) the Host cancels a reservation shortly before the scheduled date of the stay, or does not give the Visitor the possibility of carrying out the Experience or the Event.
(b) the description of the Experience or Event in the Listing contains material inaccuracies regarding:
the size of the Accommodation (e.g. number and size of bedroom, bathroom, kitchen and/or other rooms),
the fact that the Accommodation reservation concerns the entire accommodation, a single room or a shared room, or if another person, including the Host, is present in the Accommodation during the duration of the reserved stay,
equipment or facilities provided in the Advertisement are not provided or do not work, such as a terrace, a swimming pool, a spa, a bathroom (toilet/shower/bath), a kitchen (sink/stove/refrigerator or other major appliance), electricity, and heating or air conditioning, or
where the Accommodation is located (proximity).
(c) at the start of the stay reserved by the Traveller, the Accommodation: (i) is not generally clean and does not present generally good sanitary conditions, (ii) presents a danger to health or safety reasonably likely to adversely impact the Guest's stay at the Accommodation in Airbnb's opinion, (iii) does not provide clean bedding and towels for the Guest, or (iv) is achieved by the presence of vermin or pets not mentioned in the Announcement.
2. Visitor Refund Policy
If, as a Visitor, you encounter a Problem, we undertake, at our sole discretion, either to reimburse you up to the amount you have paid on the Winalist Platform (the "Total Costs") depending on the nature of the Experience Problem encountered, or (ii) to use reasonable efforts to find you alternative Accommodation comparable to the Accommodation described in your original reservation, in terms of size, rooms, amenities and quality, for all remaining nights of your reservation. All decisions made by Winalist with regard to the Visitor Refund Policy, including concerning the amount of the refund and the alternative Accommodations offered, are left to Winalist's discretion, are final and binding on Visitors and Hosts.
3. Requirements for Submitting a Claim for an Experience Issue
In order to submit a claim for an Experience Issue and receive benefits related to your reservation, you must meet each of the following conditions:
(a) you must be the Visitor who booked the Accommodation;
(b) you must notify us of the Experience Problem in writing or by telephone and provide us with information (including photos or other evidence) regarding the Accommodation and state the circumstances of the Experience Problem no later than 24 hours after the beginning of your stay, or, if after, (ii) the time you become aware of the Experience Problem, and you must respond to any requests we have for further information or cooperation with respect to the Experience Problem. 'Experience in question;
(c) you must not have directly or indirectly caused the Experience Problem (through your actions, omissions or negligence); and
(d) unless Winalist has informed you of the irremediable nature of the Experience Problem, you must have taken all necessary steps to remedy the circumstances of the Experience Problem with the Host before making a claim regarding an Experience Problem. Experience.
4. Minimum Quality Standards, Host Responsibilities and Guest Refunds
4.1 If you are a Host, it is your responsibility to ensure that the Accommodations you offer on the Winalist Platform meet minimum quality standards regarding access, the accuracy of the Listing, security, cleanliness, and do not cause Accommodation Problems for Visitors. During a Visitor's stay at an Accommodation, Hosts must make themselves available, or have an available third party, to attempt to resolve any problems Visitors may have in good faith.
4.2 If you are a Host and if Winalist notices that a Visitor has encountered an Experience Problem in connection with an Accommodation that you have offered and that (ii) Winalist reimburses the Visitor (up to his Total Costs) or provides it with another Hosting, you agree to reimburse Winalist for the amount paid by Winalist within 30 days of Winalist's request. If the Visitor is relocated to another Accommodation, you also agree to reimburse Winalist for reasonable additional costs incurred by Winalist to relocate the Visitor. You authorize Winalist Payments to collect any amount due to Winalist, by reducing your Payment or by any other means authorized by the Payments Terms.
4.3 As a Host, you understand that Visitors' rights under this Guest Refund Policy supersede your own cancellation terms. If you dispute the Experience Issue, you may notify us in writing or by telephone and provide us with information (including photos or other evidence) disputing the claims regarding the Experience Issue, provided that you have made reasonable efforts. , in good faith, to remedy the Experience Issue with the Visitor before contesting the claim associated with the Experience Issue.
5. General provisions
5.1 No Assignment/No Insurance. This Visitor Refund Policy does not constitute an offer of insurance, nor insurance or an insurance contract, it does not replace any insurance taken out or which may be taken out by the Visitor, and the Visitor has not paid any bonus in connection with the Visitor Refund Policy. You may not assign the benefits provided under this Visitor Refund Policy.
5.2 Modification or Termination. Winalist reserves the right to modify or terminate this Visitor Refund Policy at any time at its sole discretion. If Winalist modifies this Visitor Refund Policy, such modification will be posted on the Winalist Platform or notified to you, and Winalist will continue to process all claims relating to Hosting Problems made before the effective date of the change.
5.3 Entire Agreement. This Visitor Refund Policy represents the entire and sole agreement between Winalist and you regarding the Visitor Refund Policy and supersedes all prior commitments or agreements, oral or written, between Winalist and you regarding the Guest Refund Policy. Visitors.
6. Contact Winalist. If you have any questions regarding the Visitor Refund Policy, email us.